Privacy Policy

1. Introduction
This Privacy Policy explains how Colva Tech Ltd t/AS Tateside Networks (“Colva”, “we”, “us”, “our”) collects, uses, stores and protects personal information when you visit our website at [https://colva.tech](https://colva.tech) or engage with our services. We are committed to safeguarding your privacy and complying with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

By using our Website, you agree to the practices described in this policy. If you do not agree, you should stop using the Website immediately.

2. Who we are
Colva Tech Ltd t/AS Tateside Networks
8 Viceroy House, Mountbatten Business Centre
Millbrook Road East
Southampton, United Kingdom, SO15 1HY
Company number: 11490045
Email: sales@colva.tech
Telephone: 0800 043 0365

We are the data controller responsible for how your personal information is collected and used.

3. Information we collect
We may collect and process the following categories of personal data:

Information you provide directly:
• Contact details such as name, company name, job title, email address and phone number.
• Information submitted via our contact forms, live chat, booking tools or when requesting support.
• Details relating to enquiries, quotations or service engagements.

Information collected automatically:
• Technical information such as IP address, browser type, operating system and device details.
• Behavioural and usage data such as pages visited, time spent on the site and navigation paths.
• Cookies and tracking technologies (please see our Cookie Policy).

Information from third parties:
• Data from analytics providers, advertising platforms or referral partners.
• Publicly available business information from sources such as Companies House or LinkedIn where relevant to providing our services.

4. How we use your information
We use personal information for the following purposes:

• Providing and managing our services and customer support.
• Responding to your enquiries or requests for information.
• Maintaining the security, availability and performance of our Website and systems.
• Sending service updates, proposals or information relevant to your business (only where legally permitted).
• Improving our Website, marketing and service delivery.
• Meeting our legal, regulatory or contractual obligations.

We will only use your information where we have a lawful basis, such as your consent, performance of a contract, legitimate interest or a legal obligation.

5. How we share your information
We may share your personal information with:

• Trusted service providers such as hosting providers, analytics platforms, CRM systems or communications tools.
• Professional advisers such as auditors, insurers or legal counsel.
• Regulators or authorities where required by law.
• Third-party partners assisting us in delivering IT, cybersecurity, AI or managed services.

We do not sell your personal information.

All third-party providers are required to handle data securely and in accordance with UK data protection legislation.

6. International transfers
Some service providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal protections.

7. Data retention
We keep personal information only for as long as necessary for the purpose it was collected. Retention periods vary depending on the type of data and our legal or regulatory obligations.

When data is no longer required, we securely delete or anonymise it.

8. Your rights
Under UK data protection law, you have the following rights:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete data.
• Erasure (“right to be forgotten”) where applicable.
• Restriction of processing.
• Objection to processing (including marketing).
• Data portability in certain circumstances.
• Withdrawal of consent where consent is the legal basis.

To exercise these rights, contact us using the details at the top of this policy.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at [www.ico.org.uk](http://www.ico.org.uk).

9. Security
We take security seriously and use appropriate technical and organisational measures to protect personal information. This includes access controls, encryption, monitoring and regular reviews of our security practices.

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure.

10. Links to external websites
Our Website may contain links to external sites. We are not responsible for the content or privacy practices of those websites. You should review their policies separately.

11. Children
Our Website and services are not intended for children, and we do not knowingly collect data relating to individuals under 16.

12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Website indicates acceptance of any changes.